Refund policy
Akari Collective - Return and Refund Policy
Last updated: June 5, 2026
We want you to love what you ordered. If something isn’t right, we’re here to fix it — quickly and without the runaround.
Because we’re a small, founder-led business shipping curated wellness and lifestyle products from multiple suppliers across Australia, the U.S., and other regions, our return process works a little differently from big-box retailers. Please read through before reaching out so we can help you as fast as possible.
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Quick summary
- 30 days from delivery to request a return or report an issue
- Damaged, defective, or wrong items: report within 48 hours with photos — we’ll cover it
- Change of mind: accepted on unused items in original packaging — return shipping is on you
- Refunds issued to the original payment method within 5–10 business days of approval
- Non-returnable: intimate/personal care items, opened consumables, final-sale items, gift cards
- Applies to customers in Australia, the U.S., and all other supported countries
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1. Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn’t what you ordered:
- Email support@shopakaricollective.com within 48 hours of delivery
- Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll review and respond within 2–3 business days.
If approved, we’ll offer one of the following at no cost to you:
- A free replacement (subject to stock and shipping availability), or
- A full refund to your original payment method, or
- Store credit (often the fastest option)
You usually won’t need to return the item. If we do require it, we’ll provide a prepaid return label.
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2. Change‑of‑mind returns
Changed your mind? No problem — within 30 days of delivery, you can return:
- Unused, unworn, and unwashed items
- In original packaging with all tags attached
- In resellable condition
How to start a return
- Email support@shopakaricollective.com with your order number and the item(s) you’d like to return
- We’ll send return instructions and the correct return address (this varies by supplier and country)
- Ship the item back using a tracked service — return shipping is your responsibility
Once received and inspected (within 3–5 business days), we’ll process your refund.
Please note for change‑of‑mind returns
- Return shipping is at your cost
- Original shipping fees are non‑refundable
- We’re not responsible for items lost or damaged in return transit
- A restocking fee of up to 15% may apply for items returned without original packaging
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3. Non‑returnable items
For hygiene, safety, and supplier-policy reasons, we cannot accept returns on:
- Intimate or personal care items (unless faulty)
- Opened consumables, supplements, or food items
- Pet items that have been used
- Items marked Final Sale or sold at a deep discount
- Gift cards
- Custom or personalised items
If an item is faulty, your statutory consumer rights still apply — see Section 8.
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4. Late or missing deliveries
If your tracking shows “delivered” but you haven’t received your package:
- Check around your delivery location and with neighbours
- Contact the carrier with your tracking number
- If still missing after 48 hours, email us and we’ll help investigate
If the package is confirmed lost in transit (not delivered), we’ll send a replacement or issue a full refund.
Claims must be made within 30 days of the expected delivery date.
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5. Order cancellations
You have a 2‑hour window after placing an order to cancel by emailing support@shopakaricollective.com.
After that, orders enter processing and cannot be cancelled — but you can still return eligible items once they arrive (see Section 2).
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6. Refunds
Once your return is approved or received and inspected:
- Refunds are issued to your original payment method
- Processing time on our end: 1–3 business days
- Time to appear in your account: typically 5–10 business days depending on your bank or card issuer
You’ll receive an email confirmation once the refund is sent.
If you haven’t seen the refund after 10 business days, check with your bank first, then email us with your order number.
Store credit is issued instantly and never expires.
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7. Exchanges
We don’t offer direct exchanges. The fastest way to swap an item is to:
- Return the original item (see Section 2)
- Place a new order for the item you want
If the issue is a fault or wrong item on our end (Section 1), we’ll arrange a replacement directly.
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8. Your consumer rights
Nothing in this policy limits your rights under Australian Consumer Law (ACL) or applicable consumer protection laws in your country.
If a product is faulty, not as described, or unfit for purpose, you are entitled to a remedy regardless of our return windows.
For Australian customers:
Under the ACL, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.
For U.S. and international customers:
Your local consumer protection laws apply in addition to this policy.
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9. Contact us
Questions about a return, refund, or your order?
Akari Collective
Email: support@shopakaricollective.com
Response time: 2–3 business days (Mon–Fri AEST)
Based in Airlie Beach, QLD, Australia · ABN 88 139 343
Please include your order number in every email so we can help you faster.